1. Who we are
Alex Roldan Photography Ltd, a wildlife photography and travel company dedicated to creating bespoke expeditions to inspire your creative nature.
2. What information we collect
Personal information we may collect includes your name, address, date of birth, email address, phone number, medical and dietary information and passport details. There may be times when we also request travel insurance details.
We may also collect information on previous trips you have undertaken and your travel preferences in order to ensure you have the best experience possible if you book one of our expeditions.
3. When we collect information
We collect personal information from you when:
You make a booking with us
You make an enquiry through our website
You make a direct enquiry with us via email or over the phone
When you visit our website, we collect standard internet log information. This information helps us to track the number of visitors to our website and their behaviour. This information allows us to better understand how users are interacting with our website and how we can improve our online presence.
Cookies are small text files that allow us to collect information on how users are interacting with our website. This means that our website will remember you for a particular reason and help to personalise your experience.
The information we collect through this method includes information on your device, browser system and any problems experienced such as a website crash.
You can turn off cookies at any time if you do not want our browser to accept cookies. You can also delete existing cookies in your browser too. This can be done through your browser settings.
4. How we use your information
We will only ever use your information for the purpose it was supplied. This may include:
Booking you onto one of our expeditions
Creating a personal expedition itinerary just for you
Providing the relevant expedition information to you
Fulfilling your booking by providing the relevant details to our in-country partners and tour operators, so that the trip can be operated safely and relevant permits for entrance into national parks or other locations can be secured
5. Sharing your information
We will never sell or rent your information to any third parties.
When you have made a booking with us we will share the relevant information you have provided to local in-country tour operators in order to fulfil your booking on the relevant expeditions.
6. Keeping your information secure
We have measures in place to ensure that your information is secure at all times.
Card details for offline payments (via email, phone or post) are stored securely and only accessed by authorised members of staff.
7. Contact Us
If you have any questions or comments on our data processing policy you can contact us using the details below. We take all complaints very seriously.
Phone: +44 (0) 7837 924 267
This policy was last updated on 14th January 2019.